TO moscow With Love

Frequently Asked Questions

Secure Online Delivery of Flowers


A credit card is charged when you click “Submit” button on the payment system and receive an email notification from our payment gateway provider VeriSign.

You can place the order, nevertheless, if you don’t provide a phone number, we cannot guarantee delivery on your specified date. Please note that we always contact the recipient before delivery.

In cases when the recipient has no phone number, please state how the order should proceed, if he/she is not at home:

  • Leave a note at the door
  • Leave the package at the door or with a neighbor (if recipient lives in an apartment building, it is unsafe to leave the package at the door)
  • Attempt redelivery (This will attract additional charges)

This request can be specified in the “Special instructions” section of the order form.

For your security, your credit card information are not stored on our server. We delete card information after completing the transaction. Therefore, we cannot charge your credit card again later. However, you can still modify your order, but you will be required to resubmit your card details. Please contact us and this problem will be resolved

In most cities, the delivery hours are from 9:00 a.m. to 9:00 p.m. local time.

Yes, you can add a note to your ordered bouquets. This can be done in the order form after specifying the address information at the checkout.

Yes!  We will send a notification email to you. In some situations, this may take up to 24 hrs. Furthermore, if your order is delayed due to some reasons, you will be notified via phone or email.

The details you provided when placing an order are kept confidential, and will not be shared with a third party. This includes your address, phone number, name, credit card details and email address. Meanwhile, the recipient’s details, as well as the card message are shared with only our florists.

When an order is placed, you will be redirected to a VeriSign Secure Order Form. When you choose the form, a secure connection is established between our server and your system using Secure Sockets Layers (SSL). This is an advanced encryption technology used to protect the transfer and storage of your data from unauthorized parties. Also, your order remains encrypted until it is safely behind the firewall of our order-processing center. Please note that your credit card information are NOT stored on our server.