TO moscow With Love
Our delivery is by car! (Motorcycles cannot be used to deliver bouquets)
We deliver flowers only within Moscow and surrounding area. Delivery to Moscow should be consulted for a price calculation.
Mistakes in your personal details may lead to delays in delivery or other problems, therefore, before placing an order, please ensure all the details are correct, including a correct postcode, full recipient’s address, and your phone number or email. This will help us notify you if we encounter any delivery problems.
In case of delivery involving a third party, such as hospitals, hotels, offices, ships and other locations, the signature of any person authorized to accept delivery on behalf of the organization will be accepted as proof of delivery.
We only deliver to the address you stated (or to a neighbor if recipient is not at home). Therefore, we cannot take responsibility if intended recipient lives elsewhere or has relocated, and the receiver refuses to return item(s).
When the delivery officer could not find anyone, they will leave a card at the address for the recipient to make contact or deliver to a neighbor.
In situations when we have difficulties delivering to the recipient, we will contact the recipient via the details you provided when placing the order, and say we want to hand over a post package.
On special days like Valentine or Mother’s Day, we can only accept deliveries to nearby cities, which you can find in our list.
Cancellation of the order
You can cancel or modify your order up to 24 hrs prior to the delivery date.
To cancel or modify your order, simply contact us through our details.
You reserve the right to cancel a payment when someone else fraudulently use your debit or credit card, and we will re-credit your account.